Frequently Asked Questions
1. How do I purchase a ticket?
We recommend that you buy tickets in advance from the Underbelly Edinburgh website. All tickets are subject to availability and booking fees. For times and prices go to our What's On page. You can also call our booking line on 0131 510 0395.
2. What time does the box office open?
Our George Square Box Office opens from 12pm each day.
3. Can I buy a ticket on the day at the box office?
Yes, you can buy a ticket on the day. However, we would strongly recommend that you buy your tickets online in advance, in order to avoid long queues or the show selling out.
Our Box Office is located at the north entrance to George Square. Please arrive in plenty of time if choosing this option.
4. Is the seating allocated or reserved?
All of our shows are unallocated seating and if you have a question about your seats, please contact the box office either by e-mail – email@example.com or by phone – 0131 510 0395.
5. How do I get to Underbelly?
Our Underbelly venues are located at two main sites, less than a 5-minute walk from each other: Bristo Square and George Square.
6. What is your refund policy?
Tickets are non-exchangeable, non-transferable, and non-refundable.
7. How do I collect my tickets?
E-tickets will be delivered to the email address used to purchase tickets.
If you have selected to pick your tickets up at the box office (COBO), you can do so from our George Square box office. Please be aware there may be queues at the Box Office, so arrive early to collect your tickets.
8. What should I do if I haven't received my tickets? Do e-mail confirmations count as a ticket?
Our venues will only accept an e-ticket on your phone or a physical ticket that can be collected from the Box Office. Please allow for queuing time at collection points.
9. What if there is an issue with my ticket?
If you purchased your ticket from the Underbelly Edinburgh website please contact firstname.lastname@example.org. If you bought your ticket from another venue or through the Fringe box office, please contact them directly. Please note: all tickets are non-exchangeable, non-transferable, and non-refundable.
10. What do you class as a concession?
We offer concessionary tickets for students, over-60’s, under 16s, registered disabled, and registered unemployed.
11. Are there discounts for groups and school bookings?
Yes. For many shows, a 10% group discount is available on bookings of 10 or more tickets. You can make your group booking by e-mailing email@example.com, or by calling our box office on 0131 510 0395. We do strongly advise all groups to carry out their own Risk Assessment prior to their visit.
12. Is the 2 for 1 ticket offer valid on all types of tickets?
The 2 for 1 ticket deal only applies to Full Price tickets.
13. Are there age restrictions for accessing the festival sites?
Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 18 years or over. After 9:00pm, no person under the age of 18.
14. Do I have to pay to get into Underbelly venues?
All Underbelly shows are ticketed. Certain productions get fully booked during peak times, so we recommend that you book in advance on the website where possible. It's free to enter the Underbelly sites so you can sit and enjoy a drink at any of our venues.
15. Are dogs allowed in the venues?
Only service dogs are allowed to enter our venues.
16. What time are the sites open from?
Both Bristo Square and George Square will open at 12pm daily.
17. Are there toilet facilities?
Each site has toilet facilities including accessible toilets.
18. Is there a cloakroom?
Unfortunately, we do not currently provide a cloakroom service.
19. What facilities do you have for babies?
We have baby changing facility within our accessible toilets.
Buggies may be left at your own risk outside all our venues.
20. Do you have a Babes in Arms Policy?
For the majority of our shows, children under 2 are free as long as they do not take up a seat. If you require more information, please contact the box office on 0131 510 0395, or e-mail firstname.lastname@example.org.
21. Can I bring a babe in arms to an 18+ show?
This is show dependant. Some shows have a strict age policy and will not allow babes in arms. Please check with the Box Office prior to buying your ticket.
22. How can I make an access booking?
Access bookings should be made via the Underbelly booking line 0131 510 0395, Fringe Access, or in person at an Underbelly Box Office.
If you are coming to see a show at an Underbelly venue, you may be eligible for a complimentary seat for your personal assistant or carer. Please contact email@example.com to learn more, or fill out this form to register yourself on our access list. For more information on accessibility and to book tickets, please contact the Box Office on 0131 510 0395 or firstname.lastname@example.org.
23. Is there disabled parking?
Full details and locations of street Blue Badge parking bays can be found on the City of Edinburgh Council website or you can call them on 0131 469 3891.
24. Do you have parking facilities?
We recommend that visitors avoid coming by car where possible. However, for those who do travel by car, on-street pay-to-park spaces are available in the streets surrounding our sites between 8.30am and 6.30pm, Monday to Saturday. Outside of these hours, parking is free. There is also an NCP car park within the Quartermile development (EH3 9AU), a short walk from either of our sites.
25. Is photography and filming allowed at Underbelly?
Photography and filming on the site are only allowed for personal use. If you have any commercial or editorial photography or filming requests, please contact our press office to request accreditation in advance of arriving at: email@example.com. All amateur photographer groups must also request photography accreditation in advance of arriving on site. Photography during shows is generally prohibited and can be a safety concern for performers. We thank you for your co-operation.
26. What is your sustainability policy?
Visitors are strongly encouraged to travel to Underbelly on foot, by bike, or by using public transport. Underbelly will provide suitable facilities for visitors, performers, traders, and operators to recycle their waste and all site waste will be sorted off-site to divide out recyclable and non-recyclable materials. Power, lighting, and water usage are minimised wherever possible. Traders and operators will be encouraged to procure products from sustainable sources where possible and the vast majority of the Underbelly infrastructure is permanent or is re-used year after year. Underbelly uses local staff and crew where possible and encourages performers, traders, and operators to do the same.
27. How can I locate my lost property?
For all lost property queries, please email firstname.lastname@example.org
28. How can I perform at the festival?
We welcome applications to perform with us at the Edinburgh Festival Fringe. If you would like to perform your show at an Underbelly venue, you can find out more and fill out an application here.
29. Where can I send feedback?
We're always interested to hear your feedback or if there's anything that isn't covered in the above, you can email us on email@example.com