contact

Ways to get in touch

Ticket Enquiries

boxoffice@underbelly.co.uk

Press Enquiries

For press enquiries please contact:  

press@underbelly.co.uk 

Office Enquiries

For general office enquires please contact: enquiries@underbelly.co.uk

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FAQs

How do I purchase a ticket ?

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Tickets can be purchased in advance from the Underbelly Edinburgh website. All tickets are subject to availability and booking fees. For times and prices go to our What's On page. You can also call our booking line on 0131 510 0395.

Are ticket prices likely to change?

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Ticket prices can go up incrementally after they go on sale, based on demand. (as per our terms of sale) We offer a range of prices to suit different budgets. Where some people are willing to pay more for tickets, especially for in-demand shows, it helps brings in much needed additional revenue for artist and producers and directly helps us to continue to offer more affordable options for others.   We have a range of discounted ticket options available including preview pricing, concession tickets, family tickets, group booking discounts, local resident offers as well as additional venue and company-led promotions or discounts. This is an opt-in scheme for artists and producers.

What is your policy on prams?

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To ensure aisles are kept clear for emergency exits, infant carriers, strollers, and walkers are not permitted in the auditorium. A space for buggy (buggy park) outside the venue can be provided but please note any items left will be at your own risk.

What is your Luggage Policy?

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For security reasons only small bags will be allowed into the venue. We class a small bag as A4 size or smaller or a standard handbag.
Large bags such as travelling backpacks, suitcases, travel cases are NOT permitted inside the venue, and we do not have any storage options available.

What is Underbelly’s Sustainability Policy?

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Underbelly is committed to the development, implementation and continual improvement of a sustainable event management system to minimise any negative impacts of its operations.

Underbelly’s sustainability principles are:

  • Integrity & Ethical Behaviour: To act ethically and with integrity in our event operations with regard for the law and without bias, including in our dealings with our employees, customers, suppliers and towards society and the environment.
  • Inclusivity & Accessibility: To produce high quality events which are inclusive and accessible to people of all ages, backgrounds and abilities.
  • Environmental Performance: To minimise the impact of events on the environment.
  • Collaboration & Transparency: To collaborate and build relationships with stakeholders and the general public and to ensure that all stakeholders have access to all relevant information about event operations.
  • Legality: To meet and exceed all applicable legal and regulatory requirements in all activities.
  • Stewardship: To show leadership and best practice in sustainable event management.

Underbelly has a year-round team and office based in Edinburgh and employ a further 450 temporary staff over the Edinburgh Fringe season. All staff at the Fringe are paid the Real Living Wage as a minimum, regardless of age. All staff are engaged on a minimum-hour contract, with no zero-hour contracts. All training sessions and breaks are paid.

All of our venues at the Fringe use mains power so there is no requirement for diesel or petrol generators.

All cups and consumables from the bar and food traders are compostable, recyclable or re-usable. Priority is given to Edinburgh-based independent food traders.

How can I perform at the festival ?

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We welcome applications to perform with us at the Edinburgh Festival Fringe. If you are interested in performing at an Underbelly venue please click here.

Can I bring a babe in arms to an 18+ show ?

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This is show dependent. Some shows have a strict age policy and will not allow babes in arms. Please check with the box office prior to buying your ticket.

Do you have a Babes in Arms Policy ?

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For family events, infants under the age of 2 who are not occupying a seat are permitted free of charge. However, babies are not permitted in the wider programme. We kindly ask attendees to consider the comfort of all guests when bringing young children.

If you require more information, please contact the box office on 0131 510 0395, or e-mail boxoffice@underbelly.co.uk.

Do I have to pay to get into Underbelly venues ?

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All Underbelly shows are ticketed. Certain productions get fully booked during peak times, so we recommend that you book in advance on the website where possible. It's free to enter the Underbelly sites so you can sit and enjoy a drink and a bite to eat at any of our venues.

Are there age restrictions for accessing the festival sites ?

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Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 18 years or over. After 9pm, no person under the age of 18 can be in our venues unless they have a pre-booked ticket for a show after 9pm and are accompanied by an adult aged 18 or over.

Is the 2 for 1 ticket offer valid on all types of tickets ?

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The 2 for 1 ticket deal only applies to Full Price tickets.

Are there discounts for groups and school bookings ?

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Yes. For many shows, a 10% group discount is available on bookings of 10 or more tickets. You can make your group booking by emailing boxoffice@underbelly.co.uk, or by calling our box office on 0131 510 0395. We do strongly advise all groups to carry out their own risk assessment prior to their visit.

What do you class as a concession ?

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We offer concessionary tickets for students, over-60s, under 16s, registered disabled, and registered unemployed.

Can I buy a ticket on the day at the box office?

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Yes, you can buy a ticket on the day. However, we would strongly recommend that you buy your tickets online in advance, in order to avoid long queues or the show selling out.

What if there is an issue with my ticket ?

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If you purchased your ticket from the Underbelly Edinburgh website please contact boxoffice@underbelly.co.uk. If you bought your ticket from another venue or through the Fringe box office, please contact them directly. Please note: all tickets are non-exchangeable, non-transferable, and non-refundable.

What should I do if I haven't received my tickets ? Do email confirmations count as a ticket ?

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Our venues will only accept an e-ticket on your phone or a physical ticket that can be collected from the box office. Please allow for queueing time at collection points. If you cannot find the email containing your e-ticket please contact our box office at boxoffice@underbelly.co.uk.

What is your refund policy ?

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Tickets are non-exchangeable, non-transferable, and non-refundable.

Is the seating allocated or reserved ?

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All of our shows have unallocated seating, except for McEwan Hall, in which tickets are sold in bands by seating area. If you have a question about your seats, please contact the box office either by email – boxoffice@underbelly.co.uk or by phone – 0131 510 0395. 

What if my show is running late?

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Scheduling Multiple Performances
If you are planning to attend more than one performance in a day, we recommend allowing at least 30 minutes between the advertised end time of one performance and the start time of the next, in addition to sufficient time to travel between venues.


Whilst every effort is made to ensure performances start and finish at their advertised times, running times are approximate and performances may overrun due to technical, artistic or operational reasons. We cannot guarantee that you will be able to attend a subsequent performance if insufficient time has been allowed between bookings, and refunds or exchanges will not be offered where a performance is missed for this reason.